24 NOVEMBER 2021

We are constantly being confronted with predictions of how new technologies may affect our workplaces, our personal lives, and how we interact with others. Even if we ignore all the hype, we can sense how digital technologies are being embedded into more and more of the everyday devices that we use to control the environments around us.

Within this sea of contrasting and ever-changing information, managers must make decisions while balancing short-term operational requirements with potential longer-term strategies. Do they continue with the incremental changes within technology domains that are more familiar? Or do they take the plunge by switching to alternative technologies and all the uncertainty that comes with trying something different? Or is it possible to try several alternatives while still building on what is already in place?